Refund Policy

Last updated: December 6, 2025

At Reviser, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds, cancellations, and payment processing.

All payments are securely processed through Paystack, one of Africa's leading payment platforms, ensuring your financial information is protected with enterprise-grade security.

By making a purchase or subscribing to our service, you agree to this Refund Policy. Please read it carefully before making a purchase.

1. Secure Payment Processing

When you make a payment on our platform:

• Your payment information is encrypted and securely transmitted to Paystack

• We never store your full credit card details on our servers

• All transactions are processed using industry-standard SSL encryption

• Your financial data is protected by Paystack's advanced fraud detection and security measures

Paystack's secure infrastructure ensures that your payment information is handled with the highest level of security and compliance with international payment standards.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If you paid for a subscription but did not receive access to the service

• Technical Issues: If you experience persistent technical problems that prevent you from using the service and we are unable to resolve them within 7 days

• Duplicate Charges: If you were charged multiple times for the same subscription

• Unauthorized Transaction: If a payment was made without your authorization

• Subscription Cancellation: If you cancel your subscription within the refund period (see Section 3)

Refund requests must be submitted within the applicable timeframes specified in this policy. We reserve the right to refuse refunds that do not meet our eligibility criteria.

3. Refund Timeframes

Subscription Refunds:

• Monthly Subscriptions: Full refund available if requested within 7 days of the initial purchase or renewal

• Annual Subscriptions: Full refund available if requested within 14 days of the initial purchase or renewal

• After Refund Period: No refunds are available after the refund period has expired, except in cases of technical issues or service failures

One-Time Purchases:

• Refunds for one-time purchases (if applicable) must be requested within 7 days of purchase

Paystack Processing Time:

• Once a refund is initiated, it will be processed through Paystack

• Refunds typically reflect in your account within 3 to 10 working days

• Refunds will be issued to the original payment method used for the transaction

• You will receive email notifications regarding the status of your refund (Pending, Processing, Processed, or Failed)

Important Note: Transaction charges are non-refundable. Processing a transaction is a service that has been charged for, so if a refund is issued, the transaction fee will not be returned.

4. Non-Refundable Items

The following are not eligible for refunds:

• Transaction Charges: Paystack transaction fees are non-refundable. Processing a transaction is a service that has been offered and charged for, so transaction fees will not be returned even if a refund is issued

• Subscriptions cancelled after the refund period has expired

• Usage-based charges (e.g., per-quiz generation fees, if applicable) after the service has been used

• Accounts that have been suspended or terminated due to violation of our Terms of Use

• Refund requests submitted after the applicable refund period

• Partial refunds for unused portions of subscriptions (unless required by law)

•Please note that we do not provide refunds simply because you changed your mind or no longer need the service after the refund period has expired.

5. How to Request a Refund

To request a refund, please follow these steps:

•1. Contact Support: Send an email to info@reviser.co.za with the subject line "Refund Request"

•2. Provide Information: Include the following details in your email:

• • Your account email address

• • Date of purchase or subscription start date

• • Transaction ID or payment reference number (found in your payment confirmation email)

• • Reason for refund request

• • Any supporting documentation (screenshots, error messages, etc.)

•3. Review Process: Our support team will review your request within 2-3 business days

•4. Approval/Denial: You will receive an email notification regarding the status of your refund request

•5. Processing: If approved, your refund will be processed within 5-10 business days

We may request additional information to verify your identity and the transaction before processing a refund.

6. Subscription Cancellation

Cancellation Policy:

• You can cancel your subscription at any time from your account settings

• Cancellation takes effect at the end of your current billing period

• You will continue to have access to premium features until the end of your paid period

• No refunds are provided for the remaining unused portion of your subscription unless you cancel within the refund period

Automatic Renewal:

• Subscriptions automatically renew at the end of each billing period

• You will be charged automatically unless you cancel before the renewal date

• We will send you a reminder email before your subscription renews

• To avoid being charged, cancel your subscription at least 24 hours before the renewal date

Refund After Cancellation:

• If you cancel within the refund period (7 days for monthly, 14 days for annual), you may be eligible for a full refund

• Cancellations after the refund period do not qualify for refunds

7. Chargebacks and Disputes

If you have an issue with a charge, we encourage you to contact us directly at info@reviser.co.za before initiating a chargeback with your bank or credit card company.

Why Contact Us First:

• We can often resolve issues quickly and directly

• Chargebacks can result in additional fees and complications

• We may be able to provide a refund or resolve the issue without the need for a chargeback

Chargeback Process:

• If you initiate a chargeback, we will investigate the transaction

• We may provide evidence to your bank or credit card company regarding the transaction

• If the chargeback is found to be invalid, the charge will be reinstated

• Accounts with multiple invalid chargebacks may be suspended or terminated

We reserve the right to dispute chargebacks that we believe are invalid or fraudulent.

8. Refund Processing via Paystack

Processing Method:

• All refunds are processed through Paystack to your original payment method

• Refunds are first deducted from our pending payout. If the pending payout is insufficient, the refund may be delayed until sufficient funds are available

• We cannot issue refunds to a different payment method or account

Refund Status Notifications:

You will receive email notifications from Paystack regarding the status of your refund:

• Pending: Refund has been initiated

• Processing: Refund is being processed by Paystack

• Processed: Refund has been successfully completed

• Failed: Refund could not be processed. In such cases, our support team will reach out to resolve the issue

Processing Time:

• Refund approval: 2-3 business days after request submission

• Paystack processing: Once approved, refunds are processed through Paystack

• Funds appear in account: Typically within 3-10 working days from when the refund is initiated

Bank Transfer Refunds:

In cases where the refund attempt fails or the original payment method is no longer valid, we may request your bank account details to process the refund via bank transfer. This feature is available in Nigeria, Ghana, and South Africa.

Refund Confirmation:

• You will receive email notifications at each stage of the refund process

• The refund will appear on your bank or credit card statement

• Contact us at info@reviser.co.za if you do not see the refund after 10 working days

9. Special Circumstances

Technical Failures:

If our service experiences a significant technical failure that prevents you from using the service for an extended period, we may offer refunds or service credits at our discretion, even outside the standard refund period.

Billing Errors:

If you are charged incorrectly due to a billing error on our part, we will issue a full refund or credit for the incorrect amount. Please contact us immediately if you notice a billing error.

Service Discontinuation:

If we discontinue a service that you have paid for, we will provide a prorated refund for the unused portion of your subscription.

Legal Requirements:

In some jurisdictions, you may have additional rights regarding refunds. We will comply with all applicable local laws and regulations.

10. Contact Information

For refund requests, billing questions, or payment-related inquiries, please contact us:

Email: info@reviser.co.za

Phone: +27 64 036 5818

Thank you for choosing Reviser. We are committed to providing excellent service and handling refunds fairly and promptly.

If you have any questions about this Refund Policy, please contact us at info@reviser.co.za.